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Jewellery Services

We're committed to giving you exceptional service in custom made jewellery designs, remodelling, reconditioning & repairs.  All jewellery services are completed by professional Goldsmiths & associated Artisans.

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Please note:  Our no-obligation quotes are valid for 5 days.

Custom made jewellery, you can;

  • Start the conversation about the item you wish to be designed especially for you.  

  • Arrange to replace lost jewellery under an insurance claim proceed that you may have.  

  • Recreate a piece that holds sentimental value. 

  • Make a new version of your lost jewel from a photograph.

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Valuation services​,

  • We highly recommend your jewellery should have any deferred repairs completed & be cleaned by us to enable an accurate valuation assessment to be conducted. 

  • Our independent & professional valuation service provides you with a detailed report of each item to meet your valuation needs.  Whether it's for insurance purposes, pre-sale, diamond quality valuation or inventory, it is important to have your jewellery reassessed every three years to ensure the valuations remain current.

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Damaged or missing gemstones?  

  • Where possible, we can source & supply Diamonds, precious & semi-precious gemstones to match existing jewellery.

  • All our gemstone suppliers are registered & certified traders based in NZ.  

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Engraving; new or reinstated,

  • Our Master Engraver can embellish or engrave new design details to suit your jewellery or to re-instate worn engraving.

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Jewellery repairs or restoration,

  • Please call or email us to discuss your needs. Please provide some details about the jewellery & a picture, if possible. In time, we do need to physically see the jewellery to assess exactly what works required to complete the repair or restoration. 

  • While we cannot reimburse you for the shipping costs when you send us your jewellery for repair, the repaired jewellery will be sent back to you free of shipping costs.  

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Repairs for online purchases

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  1. If your order was damaged or broken upon delivery, please contact us immediately. Please provide some details about the jewellery & an invoice number, if known. 

  2. We will gladly repair/replace your online purchase with manufacturing defects, free of charge.

  3. Any repairs required as a result of wear & tear, being altered, repaired or tampered with by someone other than Minturn Jewellery, will need to be assessed & quoted prior to any work being carried out. 

  4. Payment must be confirmed prior to shipping the repaired jewellery back to you.  

  5. While we can not reimburse you for the shipping costs when you send us your jewellery for repair, the repaired jewellery will be sent back to you free of shipping costs. 

  6. If you are based in the greater Auckland area, we are happy to arrange an appointment to meet & discuss your needs, pick-up and drop-off your repairs.

  7. We may need to manufacture stock as required to repair, restore or replace your jewellery.

  8. All repairs come with complimentary clean and polish.

  9. If your online jewellery purchase was Gold plated & it is now dull or is wearing off, or if your purchase has become heavily tarnished, we can quote to restore it.

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